Privacy Policy

1. Introduction
Efficiency Leaders (we, us or our) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information. If you are located in New Zealand, additional rights may apply as specified in Clause 14. If you are located in the European Union or United Kingdom, additional rights may apply as specified in Clause 15.

This Policy applies to personal information collected through our SaaS platform and products (including RapidP2P), corporate website, communications, support channels and any other interactions with us.

2. What Personal Information We Collect
We may collect the following types of personal information:
• Name and contact details (e.g. address, email, phone number)
• Business name, job title or role
• Login credentials (e.g. usernames, hashed passwords)
• Payment and billing information
• IP address, browser type, device information and session activity
• Preferences, feedback and communications
• Uploaded documents or content processed via our SaaS platform
• Metadata associated with documents or user actions
• Any other information you voluntarily provide

3. How We Collect Personal Information
We collect personal information through:
• Direct interactions (e.g. submitting forms, emailing us, support requests)
• Use of our Services and platforms (e.g. account registration, in-app actions)
• Automated tracking (e.g. cookies, web analytics, session monitoring)
• Third-party sources (e.g. referrals, public records, integrations)

4. How We Use Personal Information
We may use personal information for the following purposes:
• To deliver and manage access to our software and services
• To communicate with you regarding product updates, support and billing
• To personalise your experience and improve our offerings
• For internal reporting, security monitoring and compliance
• For training, research and service development
• To enforce our terms, policies and agreements
• To comply with legal obligations and respond to lawful requests
• To send marketing communications (you may opt out at any time)

5. Use of De-Identified Data
We are a big data company. As part of our ongoing product development and service optimisation, we may aggregate and de-identify data that passes through our systems. Once personal identifiers have been removed and the data is no longer reasonably re-identifiable, we may use such anonymised data for purposes including, but not limited to:
• Data analytics and trend analysis
• Machine learning and AI model training
• Performance benchmarking and forecasting
• Enhancing or developing products and features
• Internal reporting or commercial research
• Data insights for our customers and partners
All de-identification processes follow industry best practices and legal requirements. De-identified data is no longer subject to privacy obligations.

6. Disclosure of Personal Information
We may disclose your personal information to:
• Our employees, contractors and service providers
• Cloud hosting and IT providers
• Payment processors and integration partners
• Professional advisors (e.g. legal, accounting)
• Government bodies and regulatory authorities when required
• Potential acquirers or investors (in connection with a business transaction)
• Analytics services such as Google Analytics and related platforms

Where disclosure involves overseas parties, we take reasonable steps to ensure they comply with Australian privacy standards or are otherwise subject to appropriate safeguards.
Non-Service Users

If your information appears in documents processed by our SaaS platform or products (e.g. your details are listed on an invoice), we may process that information on behalf of our clients. We treat all such data with the same privacy protections outlined in this policy.

7. Your Rights and Choices
You have the right to:
• Request access to your personal information
• Correct or update inaccurate or outdated information
• Withdraw consent (where applicable)
• Object to direct marketing or unsubscribe at any time
• Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us using the details in Clause 17.

8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include:
• Data encryption in transit and at rest
• Secure access controls and audit logs
• Firewalls, intrusion detection and anomaly monitoring
• Employee training and confidentiality agreements

While we implement security best practices, no system is completely secure. You use our Services at your own risk and are responsible for safeguarding your login credentials.

9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. When no longer required, we securely delete or anonymise the information.

10. Cookies and Tracking Technologies
We may use cookies, tracking pixels, and analytics tools on our websites and applications to:
• Improve user experience
• Monitor site and service performance
• Deliver personalised content and advertising
You may control or block cookies through your browser settings. Blocking cookies may affect the functionality of our Services.

11. Overseas Transfers
Where your personal information is disclosed to third parties located outside Australia, we take steps to ensure the information is protected in accordance with this Privacy Policy and Australian privacy laws.

12. Australian Laws
If you are based in Australia, this policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

13. New Zealand Privacy Laws
If you are based in New Zealand, this Privacy Policy complies with the Privacy Act 2020 and the Information Privacy Principles (IPPs). We are committed to protecting your personal information in accordance with New Zealand law.
You have the right to:
• Request access to your personal information
• Request correction of personal information
• Make a privacy complaint to us or to the Office of the Privacy Commissioner (OPC)
If you would like to exercise your rights or require further information, please contact us using the details provided in Clause 17 below, or visit the Office of the Privacy Commissioner website at www.privacy.org.nz.

14. GDPR (EU and UK Residents)
If you are based in the European Union or United Kingdom, you may have additional rights under the GDPR, including:
• The right to data portability
• The right to object to processing
• The right to restrict processing
• The right to be forgotten (erasure of personal data)
Please contact us to exercise any of these rights.

15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website. We recommend reviewing this page periodically to stay informed of how we handle personal information.

16. Contact Us
If you have questions, concerns or complaints regarding this Privacy Policy or your personal information, please contact us via our website contact form or via the following:
Privacy Officer
Efficiency Leaders
PO Box 494, Varsity Lakes QLD 4227
Phone: 1800233334